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Positions Available

Thank you for your interest in Moving Mountains and employment opportunities with our company.



Reservations & Sales Associate

The Reservations & Sales Associate is responsible for lodging and full-service reservations, guest services, responding to inquiries, answering telephones and booking vacations. It is essential to know the properties, guest services and general office operations. The Reservations & Sales Associate must be able to manage their time while facing frequent distractions and interruptions while meeting deadlines.

 

This position is a highly focused customer service role and requires strong interpersonal communication skills (both written and verbal) in interacting with guests, senior-management, vendors and all Moving Mountains employees and contractors. The Reservations & Sales Associate must be able to handle a high pressure work environment while maintaining a high standard of service, able to type at least 40 words per minute, proficient with Microsoft Word, Excel and Outlook, and a local knowledge of Steamboat Springs. Previous Reservations experience required.



Major Functions & Primary Responsibilities

Sales/Reservations

  • Provide thorough information to guests so they can outline their vacation.
  • Proficient with all aspects of selling the Full-Service catered package and services offered by Moving Mountains. (eg; what is included, how it works, why this is a great selling proposition)
  • Complete lodging reservations for all Moving Mountains properties including email quotes, phone sales, follow up calls and online reservations.
  • Possess a comprehensive knowledge of all Moving Mountains rental properties; bedding configuration, amenities, location, size and sales attributes.
  • Accurately document all guest communications.
  • Convert inquiries into reservations and up sell to full-service catered package.
  • Understanding business patterns needs and placing clients in the best home for them in correlation to company and homeowner needs.
  • Competently cross-sell properties to clients based on matching client needs to what is available and what we want to book to them.

Guest Services

  • Monitoring of guest feedback and finding solutions within the Moving Mountains team and homeowners to solve complaints.
  • Timely responses to guest questions and providing quotes in a proper and professional manner.
  • Communication, service orientation and ability to understand and meet the guests needs or answer their questions during the entire process of booking, pre-arrival preparation, during the guests stay, check-out and post check-out.
  • Solid ski industry and local Steamboat knowledge to answer a wide range of questions from guests

Booking Procedures

  • Proficient with office procedures with regards to invoicing and billing for all services provided by Moving Mountains.
  • Maintain accurate filing system for all documentation and booking information



Knowledge, Skills and Abilities

  • Knowledge of local activities and events.
  • Knowledge of Ski Industry & Luxury Vacation Market.
  • Excellent verbal and written skills when fielding phone calls and responding to email inquires or providing reservation quotes.
  • Ability to work with a diverse clientele
  • Self motivated, strong initiative and ability to work independently
  • Multitasking
  • Meticulous record keeping, documentation of client contact and accurate data entry
  • Comprehensive knowledge of office computers and software including RDP, Rez-Stream, ACT!, Excel, Word, Outlook



Education, Training and Experience

Formal education or equivalent:

  • BA in Tourism, Recreation, Hospitality or Sales
  • 2 Years experience in luxury hospitality or sales in a luxury market

Prior experience required:

  • Previous Reservations experience and/or hospitality industry experience in a luxury market
  • Ski/Resort industry experience
  • Local knowledge


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It was an incredible ski season. Trails are dry already and there is much to do this spring and summer.

Gondola Opens June 15th